Job Vacancy: Guest Experience Host
Reports to: Head of Guest Experience
Hours: Casual hours across 7 days a week including evenings and weekends.
Salary: £12.21 per hour
Purpose of role:
As a Guest Experience Host, you’ll be the welcoming face of Tyne Theatre & Opera House helping creating magical moments for every audience member.
Key Responsibilities
- Provide a warm, friendly and professional welcome to all guests.
- Checking tickets, directing guests to seats and provide additional assistance as required.
- Support audience members with accessibility needs and ensure inclusivity
- Monitor the auditorium during performances, ensuring comfort and compliance.
- Prepare and serve refreshments, ice cream, confectionary and merchandise.
- Operate tills and handle cash/ card transactions accurately.
- Restock bars, café and kiosk points.
- Uphold hygiene standards.
- Provide quick and efficient service during busy pre-show and interval times.
- Promote and upsell Products to maximise revenue
- Assist with cellar upkeep, cleanliness and stock rotation.
- Maintain cleanliness of all public areas.
- Respond to guest enquiries and resolve issues promptly, escalating to the Duty Manager when necessary.
- Assist with crowd management and evacuation procedures .
To Apply
The application deadline for this role is 5pm on Sunday 1st February 2026.
Please complete an application form and send via email with the subject line ‘Guest Experience Host’ to jobs@ttoh.uk
